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0843 487 3414

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Phone this number 0843 487 3414 to contact next customer services about clothing you’ve purchased.

Another means to enquire with next about clothes or shoes you bought is via their online customer care form:http://help.next.co.uk/Contact.aspx

BUSINESS OVERVIEW

The NEXT retail chain was launched in February 1982 and the first store opened with an exclusive coordinated collection of stylish clothes, shoes and accessories for women. Collections for men, children and the home quickly followed. NEXT clothes are styled by its in-house design team to offer great style, quality and value for money with a contemporary fashion edge.

Today NEXT trades from more than 500 stores in the UK and Eire and around 200 stores in 40 countries overseas. Over the last few years several larger format fashion and home stores have opened across the UK. In August 2011, NEXT opened its first combined fashion, home and garden store at Shoreham-by-Sea. 2014 saw the opening of 2 further large home and fashion stores which were built from the ground up. These home and fashion stores, in Hedgend and Maidstone, boast aspirational out of town architecture and were followed by the opening of the High Wycombe super store in 2015.

The groundbreaking mail order operation NEXT Directory launched in 1988 with a hardback book containing 350 pages, creating the blueprint for catalogue retailing. There are over 770 pages in the Summer 2016 book alone offering extensive collections for men, women, children and everything for the well dressed home.

Online shopping was introduced in 1999 and the entire book became available to shop from on the internet, page by page – another first in home shopping in the UK. NEXT Directory now also serves customers in around 70 countries outside the UK.

NEXT continues to improve customer service, introducing new initiatives such as next day delivery to home (normal fee is £3.99) as standard for NEXT Directory orders placed before midnight and for free next day delivery to store.

Customers may collect or return items at any of our stores nationwide should this be more convenient, and a new in-house delivery service has been set up to deliver large Home items with the ability to deliver at weekends. As well as placing orders, customers are able to check their accounts and make payments online.

 

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