Refund Policy

We endeavour to offer the best service possible and wish to ensure your satisfaction with the service you receive. If for any reason you feel we have not obtained this standard, you may request a refund.

Refund requests can be made by simply completing the Contact Us Form or by calling us on FREEPHONE 0808 221 0000 and we will be happy assist you.

You must attach a copy of your telephone bill, clearly showing the call made to our service and the total length of that call. Please note, we only offer refunds at the rate set per minute for the full call duration. We can only consider refund requests for calls made in the last 60 days so ensure the date is also clearly stated.

We will issue a refund by cheque to the account holder whose name should appear on the telephone bill.